2023 - Page 2 of 5

What Separates Good Customer Service from Just Lip Service?

Customer service is the backbone of any business. It is the way you interact with your customers that matters the most. Good customer service can help you retain your existing customers and earn new ones. However, not all customer service is created equal. Some businesses just pay lip service to their customers, while others go above and beyond to offer exceptional service. What separates good cus...
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Epi 35: Mike Bensi guides today’s leaders

In episode 35 of The Industrious Podcast, co-hosts Joe and Vince Todd, Jr. are joined by Mike Bensi of Bensi & Company. Tune in as Mike shares tips for leaders in a post-pandemic professional landscape.
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Financial Controller – Indianapolis, IN

POSITION: Financial Controller DEPARTMENT: Corporate Accounting & Finance ACCOUNTABLE TO: President ABOUT ACCESSA: Based in Indianapolis, IN, we are a wholesale distributor of industrial paints and chemicals focused on servicing the OEM and professional contractor markets in the Midwest and beyond. We pride ourselves on delivering the highest quality products and service to o...
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Epi 34: Seth Alberts on organic business growth

In episode 34 of The Industrious Podcast, co-hosts Joe and Vince Todd, Jr. are joined by Seth Alberts of Ralph S. Alberts Company, a custom molding company. Tune in as Seth shares the organic growth of his third-generation family business, and the entrepreneurial spirit that led him back to working with his family.
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Coatings: Hiding in Plain Sight

If “paint” is the only thing that comes to mind when you hear the word “coatings,” we invite you to think again. Hiding in plain sight, coatings are all around us. They can make words more legible, cars more comfortable, floors more protected and our living environments more beautiful. Sound like a lot of smoke and mirrors? Let’s start with a simple example: Kitchen Cabinets If you’re...
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Epi 33: Insurance – the latest from AssuredPartner’s Judd Feldman and Noelle Perkins

In episode 33 of The Industrious Podcast, co-hosts Joe and Vince Todd, Jr. are joined by Judd Feldman and Noelle Perkins from AssuredPartners. Tune in as Judd and Noelle share the latest in the world of insurance.
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The Value of Diversification

Having diversification in Accessa's product mix is essential to running a successful distribution company. By not having all of our eggs in one basket, we can provide top-notch service and recommendations to our customers, and we can limit the risks associated with relying on only one source of revenue. How do we value diversification? Our reps are consultants, not just salespeople. This means th...
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Coatings Consultant – Northern Illinois / SE Wisconsin / NW Indiana market

POSITION: Coatings Consultant – Northern Illinois / SE Wisconsin / NW Indiana market DEPARTMENT: Sales REPORTS TO: Sales & Business Development Manager - West MAIN FUNCTION: Responsible for maintaining existing sales and growing the business through the cultivation of new customers in an ethical and professional manner. SPECIFIC DUTIES: Prospect all leads to initiate ...
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Lab & Color Technician / Production Associate – Chicago, IL Facility

POSITION: Lab & Color Technician / Production Associate – Chicago, IL DEPARTMENT: Operations REPORTS TO: Operations Manager MAIN FUNCTION: Responsible for ensuring the quality of Accessa products to the customer with consistent, positive results. Other responsibilities include new color matching/development, product testing, production/order fulfillment, and technical suppor...
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Delegate Without Delegating

By Mike Bensi, Consultant and Founder at Bensi & Company Delegation was once described to me as the ability to share the workload without passing the buck. While I typically see leaders understand the importance of sharing tasks and responsibilities, I tend to hear: "It will take too much time." "I can do it faster. " "If there is a mistake, it is my name on the line. " The t...
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