POSITION: Customer Service Concierge – Pittsburgh, PA
DEPARTMENT: Operations
ACCOUNTABLE TO: Corporate Operations Manager
POSITION DESCRIPTION:
The Customer Service Concierge has a primary goal of providing white glove service to Accessa’s customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow up to deliver on the utmost expectations.
The perfect fit of a Customer Service Concierge:
- You exude warmth, energy, and charisma.
- You love meeting new people and leave a positive impression on them.
- You thrive on the unexpected and perform patiently under stress and pressure.
- You have a passion for customer service and helping people.
- You nurture and help build upon all customer relationships.
SPECIFIC DUTIES:
- Manage incoming phone calls, emails, faxes
- Sales order entry
- Provide status of sales orders to customers
- Sales order invoicing
- Investigate complaint reports
- Maintain new color match log and process
- Maintain customer contract pricing
- File and maintain closed sales order and correspondence files
- Maintain SDS & data sheet control
- File and monitor shipping damage claims with carriers
- Provide internal sales support to outside sales team
- Provide administrative support to Management Team as necessary
Benefits include:
- Paid vacation and holidays
- Birthday day off
- PTO
- Partially sponsored medical, dental, and vision insurance
- Life insurance
- Partially sponsored short & long term disability insurance
- 401k plan with matching
- Signing & Anniversary Bonus
- Hard working yet fun work environment
Please send resume to jobs@accessa.com.